iMessage API use case
iMessage API for SaaS support.
Make your product support available in the customer’s Messages app. Flow gives your agent one messaging integration while your product APIs and knowledge remain under your control.
The job
Make the conversation useful.
The channel is only valuable when the agent can do the work behind the reply. Start with the narrow set of actions your team can verify, then expand from what customers actually ask.
- Answer product questions using the help content and tools you supply.
- Check account state through narrowly scoped product APIs.
- Capture the issue and context before handing it to a support teammate.
A practical path
Build it in three steps.
- 01
Start with read-only account and help-centre tools.
- 02
Test authorization failures, ambiguous requests and human handoffs.
- 03
Launch on a shared line, then scale to a dedicated line when the service needs one.
Start small, scale cleanly
Free for your first 25 people.
Move to a $30 shared line for roughly 200 to 300 people a month, then to a dedicated line from $100 a month. The same agent can also serve WhatsApp, Telegram and MCP.
Common questions
Before you put it live.
Do we need a separate agent for iMessage?
No. Flow is built so the same agent and tools can work on iMessage, WhatsApp, Telegram and MCP.
What are the line options?
The free shared line covers up to 25 people a month. The $30 shared line supports roughly 200 to 300 people a month, while dedicated lines start at $100 a month.
One agent, more places
Bring this use case to iMessage.
Build and test with Flow, then give customers a number they can text.